WHAT IS THE OFFICIAL PROCESS? HOW DO I GET STARTED?
The process is simple:
1// BOOK YOUR WEEK. I need a signed contract and 50% non-refundable retainer fee. From there you get started on your Brand or Website workbook.
3// COMPLETE YOUR ASSIGNMENT. Which is a 5 step process that includes all the information, inspiration and details I need. This must be completed one week before our start date to ensure I have all the goods to get to work.
4// RECEIVE YOUR FIRST LIVE PREVIEW. By Wednesday you will have your brand and website to check out and send revisions. You will have by the next Monday weekend to get all revisions sent. I'll begin our design magic!
5// LAUNCH! All week I'll work hard at finalizing and setting up all parts of your website. You'll be able to download all of your brand files from a password protected page on your own website!
WHAT PLATFORM DO YOU BUILD WEBSITES ON?
Squarespace is great because we can accomplish a clean, streamlined all-in-one website (site, shop, blog).
CAN I PURCHASE AN "ADD ON" ITEM AT A LATER TIME?
Because of our streamlined system and simple pricing structure, I ask that all add ons are included at the beginning in the initial project scope. This will ensure that our designers are thinking through your brand and it's needs in it's entirety to create an extremely cohesive experience for your business. Any add on items requested at a later time will be billed at full price instead of the reduced add on price.
CAN I GET A DISCOUNTED RATE IF I ALREADY HAVE A LOGO?
My price is just one reasonable rate creating a very simple and streamlined process for my clients. The logo service is designed as a gift to my clients so that they can have a full service professional finished product. If you already have a logo and don't want me to refine it, then I will spend that time working more extensively on the design of your site.
WHAT WILL THE FINISHED PROJECT INCLUDE?
You get a finalized logo, brand board, fully implemented and launched website, 8 pages, and a one-hour briefing of how to update your website. Our logo and branding process includes: 3 design directions, 1 final logo of choice, 1 revision, custom design elements, full license, font suggestions, brand standards. Release of the final vector logo and kit of parts in the following formats: EPS, PNG, & JPEG.
WHAT TYPE OF DIGITAL FORMAT ARE MY LOGOS DELIVERED?
I provide you with a few different file types: The .psd file is an Adobe Photoshop file. The .png has a translucent background that works well for the web. The .jpg file is also a recommended format for the web. Finally, the vector file (.eps) is best suited for print and hi-res or large scale applications.
DO I ALSO GET THE FONTS YOU DESIGN WITH FOR USE IN MY BUSINESS?
Typically, fonts require a separate user license and legally I cannot resell them. In many cases, I use free fonts.
WHY DO YOU HAVE A 50% RETAINER FEE?
Once I book you, that means I don't book anyone else. The retainer fee is non-refundable to make sure that I honor the week I've set aside just for you, and for our other clients. Please note the entire fee must be paid by the start of the design process. The design process takes two weeks with the help of your cooperation. Which is why I ask that you carefully consider the week you book because I will need you to be available to work with me to provide feedback and information quickly.
WHY WOULD I HIRE A DESIGNER? CAN'T I JUST DO IT MYSELF?
You can definitely do it yourself… that's why Squarespace offers templates. You can also take the Branded Course as a means to DIY. But service is ideal for anyone who doesn’t have the time or who would prefer the expertise that a professional designer can provide to really give your site that extra WOW factor.
WHY SHOULD I GO WITH YOUR COMPANY OVER OTHER COMPANIES?
My company isn't for everyone and that what I love MOST about my job. My process is for the small business owner that wants to get their website up quickly, affordably and have it LOOK. FREAKING. AWESOME!!! A lot of our clients have a vision of their own and they know who they are and where they're going. Our clients choose me for my creative eye, pulse on the industry, and unconventional processes.
WHAT DO I NEED TO HAVE READY BEFORE I START?
100% of your content. I'll guide you through the steps of our Brand Assignment and that will need to be totally completed one week before you start with your designer. That means your headshots need to be ready, your portfolio prepped, your content all written out. If you need assistance with any photography or content please let me know prior so I can find a solution! I have found that if you are not 100% ready to go, I team be 100% ready to design. I really encourage our clients to take our 5 Part Brand Assignment seriously, since it's the main resource I use to gather information and inspiration in creating a killer website!
WHAT HAPPENS IF MY BRAND ASSIGNMENT IS NOT FULLY COMPLETED ONE WEEK BEFORE?
If your content is not 100% complete you lose your deposit and forfeit your date. If that happens, I will book you for the next available date which can sometimes be 1-2 months out. If you're concerned about making sure you have time to finish your Brand Assignment, no worries! I'll work with you in booking to reserve a date that gives you more than enough time to comfortably finish your Brand Assignment.
DO YOU DEVELOP E-COMMERCE SITES?
Yes! I will develop the structure of the shop, complete 3 full product examples, and then show you how to implement the remaining products and variances to complete your shop. Please contact me to discuss the platform's capabilities and your specific needs.
HOW DO BLOGS WORK? WHAT ARE YOUR OPTIONS FOR THAT?
Your website can have a blog just let us know that you want it set-up!
WHAT IF I'M NOT HAPPY WITH MY DESIGN?
It's my number one priority to make sure you are incredibly happy!! If for some reason you do not adore the final result, please tell me and I'll see what I can do to make you a happy customer. The best way to make sure this doesn't happen is to be honest through the whole process of the brand assignment, style board, and especially on all revisions!